Refund Policy

Local Break aims to create a smooth, trustworthy experience for both customers and businesses. This Refund Policy explains how refunds are handled for purchases made through Local Break.

1. Who Handles Refunds

Refunds are processed through Stripe, our payment partner. Local Break facilitates communication, but the Merchant is responsible for approving or denying refund requests.

2. When Refunds May Be Issued

Refunds may be granted when:

• A service was not delivered
• A product was not received
• The listing was misleading or inaccurate
• The Merchant agrees to issue a refund
• Required by law or Stripe's policies

3. When Refunds May Not Be Issued

Refunds may be denied when:

• The customer changes their mind
• The service was delivered as described
• The product was delivered as described
• The Merchant's posted policy does not allow refunds

Local Break encourages Merchants to maintain clear, fair refund policies.

4. How to Request a Refund

Customers may request a refund by:

• Contacting the Merchant directly
• Contacting Local Break support at support@localbreak.biz

Local Break may assist in communication but does not guarantee outcomes.

5. Chargebacks

If a customer files a chargeback:

• Stripe may reverse the payment
• The Merchant may be responsible for chargeback fees
• The Merchant must provide documentation to dispute the claim

Local Break is not responsible for chargeback decisions.

6. Processing Time

Refunds are issued through Stripe and may take 5–10 business days to appear on the customer's statement.